Privacy Policy

Depending on the services you request, we may collect:

• Personal Information: Name, email address, mobile number, date of birth, address, and identification details.
• Tax & Financial Information: PAN, Aadhaar details where legally permitted, income records, bank statements, investment information, tax returns, and financial documents.
• Business Information: Company details, GSTIN, CIN, registration documents, and accounting records.
• NRI Information: Residential status, overseas income, foreign tax documents, and cross-border financial information.
• Technical Information: IP address, browser information, cookies, and website usage data.
• Communication Records: Emails, inquiries, messages, and service-related correspondence.

We collect information directly from you or through authorized representatives and service providers where appropriate.

We use your information to:

• Provide income tax filing, GST, accounting, and compliance services.
• Assist with company registrations, tax notices, and regulatory filings.
• Provide NRI taxation and cross-border compliance support.
• Verify identity and process service requests.
• Communicate regarding documents, payments, deadlines, and service updates.
• Improve our website, customer experience, and internal operations.
• Meet applicable legal and regulatory obligations.

We process personal information only for legitimate, disclosed purposes and on an appropriate legal basis.

PillowTax does not sell your personal information.

Where necessary, we may share information with:

• Authorized Chartered Accountants, tax professionals, and service partners.
• Government and regulatory authorities, including the Income Tax Department, GST authorities, and Ministry of Corporate Affairs.
• Payment gateways, technology providers, and secure document-management services.
• Legal or regulatory authorities where disclosure is required by law.

We take reasonable steps to ensure that parties receiving personal information maintain appropriate confidentiality and security.

We implement reasonable technical and organizational safeguards to protect personal and financial information against unauthorized access, misuse, alteration, or disclosure.

Access to sensitive information is restricted to authorized personnel and service providers.

However, no electronic transmission or storage system can guarantee absolute security.

PillowTax provides services to Indian residents and Non-Resident Indians.

For cross-border taxation and compliance services, personal information may be processed or shared across jurisdictions where necessary, subject to applicable laws and safeguards.

Such processing may involve Indian and overseas tax documentation, foreign income reporting, and international compliance requirements.

Our website may use cookies and analytics technologies to understand visitor activity, improve website performance, and enhance user experience.

You may control cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

We retain personal information for as long as reasonably necessary to provide services, maintain required records, comply with legal obligations, and resolve disputes.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

Subject to applicable law, you may request to:

• Access information about your personal data.
• Correct or update inaccurate information.
• Withdraw consent where processing is based on consent.
• Request deletion of eligible personal information.
• Raise concerns regarding the handling of your information.

Certain information may need to be retained to comply with taxation, accounting, and other statutory requirements.

We treat client tax records, financial documents, and communications as confidential.

Information is accessed or disclosed only when necessary to provide authorized services or comply with applicable legal obligations.

Our website may contain links to external websites or use third-party tools for communication, payments, document processing, or analytics.

PillowTax is not responsible for the independent privacy practices of external websites. We encourage users to review their respective privacy policies.

PillowTax may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable laws.

The updated version will be published on our website with a revised effective date.

For any privacy-related questions, concerns, or complaints, please contact:

Pillow Innovations Private Limited (PillowTax)

Grievance Officer: Nikhil Kaushik

Email: contact@pillowtax.com

Website: https://pillowtax.com

Registered Office: 1904, Sapphire, Regency Tower, Ghodbunder Road, Near Swastik Residency, Thane West, Thane, Maharashtra - 400615, India.

GSTIN: 27AARCP4083C1Z7

We are committed to addressing privacy-related concerns in accordance with applicable Indian laws.